Frequently asked questions
What is the return policy?
We offer a 3-day return policy. If you are not satisfied with your purchase, you can request a return within 3 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How do I request a return?
To request a return, simply email us at contactdiwalidecorations@gmail.com with your order details and reason for return. Our team will guide you through the process.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned product. The refund will be credited to your original payment method.
How can I contact you?
For any other questions or concerns, please feel free to reach us at contactdiwalidecorations@gmail.com. We’ll be happy to assist you.